Privacy Policy

Effective Date / Last Updated: March 23, 2026

METLIVI PTE. LTD. ("Metlivi," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal data when you access or use our website, beta application flows, pre-release game or app builds, community entry points, AI companion features, subscriptions, and related products or services that link to or reference this Privacy Policy (collectively, the "Services").

By using the Services, you acknowledge that your information may be processed as described here, subject to applicable law.

1. Scope

This Privacy Policy applies to:

• our public website and landing pages, including metlivi.com;
• beta application, waitlist, and early-access workflows;
• support, contact, partnership, creator, and community outreach channels;
• pre-release or beta versions of the Metlivi mobile game or related applications;
• AI companion, chat, recommendation, or personalization features if and when offered;
• official community entry points that we operate or manage directly.

This Privacy Policy does not apply to third-party services that have their own privacy policies, including app stores, Discord, WhatsApp, X, YouTube, Instagram, payment processors, analytics providers, and other external services you choose to use.

2. Who We Are

The Services are operated by METLIVI PTE. LTD..
33A Pagoda Street
Singapore 059192
General contact: contact@metlivi.com
Privacy / DPO contact: simone@metlivi.com

3. Personal Data We Collect

A. Information You Provide Directly

• name, display name, nickname, or other contact details you choose to provide;
• email address, region, language, platform, device type, and beta eligibility details;
• messages sent through contact forms, support flows, partnership inquiries, surveys, or email;
• creator, press, partnership, and business inquiry details;
• beta feedback, bug reports, screenshots, attachments, and questionnaire responses;
• account, profile, or community information if account features become available;
• prompts, messages, and related inputs submitted to AI features, if offered.

You should avoid sending highly sensitive information unless it is strictly necessary for a support issue. If you voluntarily include emotional, wellness, or similarly sensitive information in feedback or messages, you acknowledge that you are choosing to share it with us.

B. Information Collected Automatically

• IP address and approximate location derived from IP;
• browser type, device type, device model, operating system, language, and time zone;
• pages viewed, links clicked, referring URLs, timestamps, and interaction events;
• diagnostic logs, crash information, and performance information;
• cookie identifiers, analytics identifiers, local storage data, and similar online identifiers;
• campaign attribution data, including referral or UTM metadata;
• in beta or app environments, gameplay events, session events, build/version data, and device identifiers where permitted by law.

C. Information We Receive from Third Parties

• analytics and measurement providers, including Google Analytics 4 and Microsoft Clarity;
• form, communications, hosting, or cloud providers that help us receive and process requests;
• social or community platforms when you interact with us through those services;
• app stores, test distribution tools, payment providers, or mobile platforms;
• business partners, creators, or referral sources who connect you with the Services.

We do not intend to collect payment card numbers directly through the current website. Where paid features or subscriptions are offered, payment processing may be handled by third-party payment processors or app stores subject to their own terms and privacy policies.

4. How We Use Personal Data

• operate, provide, maintain, and improve the Services;
• review beta applications and manage onboarding for testers or early-access users;
• respond to inquiries, support requests, creator outreach, or partnership discussions;
• communicate with you about updates, launches, features, surveys, support, and policy changes;
• personalize content, recommendations, and in-product experiences where applicable;
• process AI companion or chat interactions and generate responses if such features are offered;
• monitor usage, measure engagement, analyze performance, and improve user experience;
• protect the Services, users, and our business from fraud, abuse, spam, and security incidents;
• enforce our Terms of Service, community rules, and other policies;
• comply with legal obligations and defend legal claims.

5. Legal Bases for Processing

If you are located in a jurisdiction that requires a legal basis for processing personal data, we may rely on consent, performance of a contract or steps taken at your request before entering into a contract, our legitimate interests in operating and securing the Services, compliance with legal obligations, or protection of vital interests where permitted by law.

6. Cookies, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, SDKs, local storage, session replay tools, and similar technologies to keep the website functioning, measure traffic and conversions, understand how visitors use the site, improve content and usability, detect abuse, and maintain security.

At the time of this policy update, the site code references Google Analytics 4 and Microsoft Clarity. These tools may collect page view, click, device/browser, approximate location, session behavior, and related identifier data under their own privacy terms.

Depending on your location, you may be able to control certain cookies or tracking technologies through browser settings, device settings, consent banners, or other available privacy controls. Disabling some technologies may affect site functionality.

7. AI Features and User Inputs

If the Services include AI-driven features, companion chats, or generated content, your prompts, messages, selections, and related metadata may be processed to provide the feature. We may review logs, samples, or flagged interactions to debug issues, enforce safety policies, investigate abuse, and improve quality.

Some AI features may rely on third-party AI model or infrastructure providers acting on our behalf. Where applicable, prompts, chats, related metadata, or safety review data may be processed through those providers to deliver the feature, improve reliability, detect abuse, or maintain safety.

AI outputs may be inaccurate, incomplete, or inappropriate and should not be relied on as medical, mental-health, legal, financial, or other professional advice.

8. How We Disclose Personal Data

• vendors and service providers supporting hosting, analytics, communications, forms, cloud infrastructure, support, security, subscriptions, payment, or AI functionality;
• app stores, test distribution providers, platform operators, and payment processors where needed to provide a feature you request;
• community or social platforms when you choose to engage with us there;
• professional advisers, auditors, insurers, regulators, law enforcement, courts, or other parties where required by law or reasonably necessary to protect rights, safety, or property;
• acquirers, investors, or counterparties in connection with a merger, financing, restructuring, or sale of assets;
• other parties with your direction, request, or consent.

We may also disclose aggregated, anonymized, or de-identified information that does not reasonably identify you, subject to applicable law.

9. Sale, Sharing, and Targeted Advertising

As of March 23, 2026, we do not knowingly sell personal data for money and we do not currently use personal data for cross-context behavioral advertising or targeted advertising on this website.

However, privacy laws in some jurisdictions may treat certain analytics, advertising, or similar disclosures as a "sale," "sharing," or "targeted advertising." If our processing activities fall within those legal definitions, we will provide any notices and rights required by applicable law before those activities are enabled.

10. International Data Transfers

Metlivi is based in Singapore, and we may use service providers located in Singapore, the United States, and other jurisdictions. As a result, your personal data may be transferred to, stored in, or accessed from countries outside the country where you live. When we transfer personal data across borders, we will take steps required or permitted by applicable law to protect it.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and operational records, investigate incidents, enforce agreements, resolve disputes, and comply with tax, accounting, legal, or regulatory obligations.

Retention periods vary depending on the type of data, the nature of the interaction, legal requirements, and operational needs. When personal data is no longer reasonably needed, we will delete it, anonymize it, or securely isolate it unless retention is required or permitted by law.

12. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, use, disclosure, alteration, or destruction.

No method of transmission over the Internet and no storage system is completely secure. We therefore cannot guarantee absolute security. You remain responsible for using strong device and account security practices and for notifying us promptly if you believe your information has been compromised.

13. Children and Minors

The Services are not intended for children under 13 years of age, and we do not knowingly collect personal data directly from children under 13 without any consent required by applicable law.

If you are under 18, you should use the Services only with the involvement or permission of a parent or legal guardian where required by law. If you believe a child has provided personal data to us in violation of applicable law, contact us at simone@metlivi.com.

14. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

• request access to personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request deletion of personal data;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request portability of certain personal data;
• opt out of certain profiling, targeted advertising, sale, or sharing of personal data where applicable;
• lodge a complaint with a regulator or supervisory authority.

If you are a California resident, you may have rights under California privacy law, including rights to know, delete, and correct certain personal information, subject to applicable exceptions. If you are in Singapore, you may have rights under the PDPA, including rights of access and correction, subject to applicable limitations.

To exercise a privacy right, contact us at simone@metlivi.com. We may need to verify your identity before responding and may decline or limit a request where permitted by law.

15. Third-Party Links and Services

The Services may contain links to third-party websites, communities, content, or tools, including Discord, WhatsApp, X, YouTube, Instagram, app stores, and other external services. We do not control those third parties and are not responsible for their privacy practices, security, or content.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Services, legal requirements, business operations, or data practices. When we do, we will update the effective date or last updated date above. If required by law, we will provide additional notice or seek consent for material changes.

17. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, contact:

METLIVI PTE. LTD.
33A Pagoda Street
Singapore 059192
General contact: contact@metlivi.com
Privacy / DPO contact: simone@metlivi.com